Terms of Use

1. What this site is

This site provides information about GLONOVA and about a verification programme currently in development. GLONOVA is pre-launch: no clinic has been verified, the programme is not open, and no booking, payment or referral service is offered here.

2. Not medical advice

GLONOVA is not a healthcare provider. Nothing on this site is medical advice, diagnosis or treatment, and nothing on it establishes a practitioner-patient relationship. General information about procedures is provided for education only, does not take account of your individual circumstances, and is not a recommendation that you undergo any treatment.

Always consult a qualified health professional about your own circumstances, and seek immediate medical attention if you have an urgent concern.

3. What verification means, and does not

3.1 Where we publish that a clinic has been verified, that statement means only that specified documented facts were confirmed against identified sources on a stated date, within the scope stated on the record.

3.2 Verification is expressly not: an assessment of clinical skill, technique, competence or judgement; an assessment of treatment outcomes or patient safety; an accreditation, certification or licensing of any practitioner; an endorsement or recommendation of any clinic; or an approval by Health Canada, any regulatory college, or any manufacturer.

3.3 Verification is granted per category. A category not applied for, or not verified, is stated as “not assessed” and is not a finding of any kind about the clinic.

3.4 Verification describes facts as at the assessment date. It is not a continuing warranty as to any matter arising afterwards.

3.5 We do not maintain, and will never publish, a list of clinics that failed to meet the standard. Absence from the register means nothing more than that a clinic has not been assessed.

4. No endorsement

We do not endorse, recommend or vouch for any clinic, practitioner, supplier or product. No clinic can pay to appear on the register, to appear higher on it, or to influence any assessment outcome. The assessment fee is payable whether a category is verified or not.

5. Accounts

Where account registration is available, you must provide accurate information and are responsible for the confidentiality of your credentials and for activity under your account. Pre-launch accounts are provided on a preliminary basis; features may change or be withdrawn, and we may reset or close accounts before launch.

6. Accuracy of information

We take care to ensure information on the site is accurate at the time of publication, but we do not warrant that it is complete, current or error-free. Regulatory requirements, prices and clinical practice change. You should not rely on this site as your sole source of information for any decision.

7. Acceptable use

• Do not use the site for any unlawful purpose.
• Do not impersonate any person or organisation.
• Do not interfere with the security or proper functioning of the site.
• Do not scrape, harvest or systematically extract content without our written permission.
• Do not submit false, misleading, defamatory or unlawful content.

8. Intellectual property

The site and its content — including text, design, graphics, logos, the Verification Standard and any published methodology — are owned by GLONOVA or its licensors and are protected by intellectual property laws. You may read the site and share links to it. You may not reproduce, republish or adapt its content for commercial purposes without our written permission.

Where we publish the Verification Standard, it is published under the licence stated on that document.

9. Disclaimers and limitation of liability

9.1 Nothing in these Terms operates to exclude, restrict or modify any right, remedy, guarantee, warranty or liability which cannot lawfully be excluded, restricted or modified. In particular, nothing in these Terms limits our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any matter under the Business Practices and Consumer Protection Act (British Columbia) or any other consumer protection legislation that cannot lawfully be excluded; or
• any other liability that cannot lawfully be limited.

9.2 Where any provision of this section is held unenforceable, it is to be read down to the minimum extent necessary to make it enforceable, and the remaining provisions continue in full force.

9.3 The site and its content are provided on an “as is” and “as available” basis. To the extent permitted by law, we make no warranty, express or implied, that:

• the site will be available, uninterrupted, timely or secure;
• defects will be corrected;
• the site or the server making it available are free of viruses or other harmful components; or
• the site will meet your requirements.

9.4 You are responsible for configuring your own device and software, and for using your own virus protection.

9.5 We take reasonable care in preparing the content of the site, but we do not warrant that it is complete, current or free from error. Regulatory requirements, professional scope of practice, prices and clinical practice all change.

9.6 Where we publish a verification record in respect of a clinic, that record:

• states only that the specified documented facts identified in it were confirmed against the sources identified in it, on the date stated in it;
• is limited to the categories stated in it, and says nothing whatever about any category not stated;
• is a statement about the position as at the assessment date, and is not a representation, warranty or assurance as to any matter arising afterwards; and
• is not, and must not be relied upon as, a representation that the clinic is safe, competent, of good quality, or suitable for you.

9.7 We do not assess, and give no warranty in respect of:

• the clinical skill, technique, competence or judgement of any practitioner;
• the safety, efficacy or outcome of any treatment;
• the suitability of any treatment, product, device or clinic for you or for any individual; or
• whether you should undergo any treatment at all.

9.8 Nothing on the site is medical advice, and nothing on the site establishes a practitioner-patient relationship. You remain responsible for your own decisions and should take advice from a qualified health professional about your own circumstances.

9.9 We are not responsible or liable for:

• the acts or omissions of any clinic, practitioner, supplier, manufacturer or other third party, whether or not that party appears on the register;
• the content, accuracy or privacy practices of any third-party website, including any public register operated by a regulatory body or by Health Canada;
• any information provided to us by a third party which we relied on in good faith, including without limitation a written confirmation from a supplier as to a clinic’s account, a product category, a device serial number or the delivery of device training; and
• any declaration, warranty or statement made to us by a clinic, including a completeness declaration or an operator declaration.

9.10 Our obligation in conducting an assessment is to exercise reasonable skill and care in applying the published standard. We do not warrant that a third party’s confirmation or a clinic’s declaration was itself accurate, and we do not independently audit either beyond the steps set out in the standard.

9.11 Subject always to clause 9.1, and to the extent permitted by law:

• we exclude liability for the categories of loss set out in clause 9.12, whether you use the site as an individual or in the course of a business;
• where you use the site in the course of a business, our total aggregate liability arising out of or in connection with your use of the site is limited to the greater of the fees you paid to us in the twelve months preceding the event giving rise to the claim, and CAD $1,000.

9.12 Subject always to clause 9.1, and to the extent permitted by law, we are not liable for any:

• indirect, consequential or special loss;
• loss of profit, revenue, business, contract, opportunity or anticipated saving;
• loss of goodwill or reputation;
• loss or corruption of data; or
• pure economic loss,

in each case however arising and whether or not the loss was foreseeable or we were advised of its possibility.

9.13 These Terms govern your use of the site. Where you have entered into a separate written agreement with us in respect of verification or any other service, that agreement governs the subject matter it covers, and prevails over these Terms to the extent of any conflict.

9.14 Any claim arising out of or in connection with your use of the site must be brought within one year of the date on which the cause of action arose, to the extent such a limitation is permitted by law.

10. Third-party links

The site may link to third-party websites, including public regulatory registers. We do not control those sites and are not responsible for their content, accuracy or privacy practices.

11. Privacy and cookies

Our handling of personal information is described in our Privacy Policy and our Cookie Policy, which form part of these Terms.

12. Changes

We may amend these Terms. The date above shows when they were last revised. Where a change is material we will bring it to your attention. Continued use after changes take effect constitutes acceptance.

13. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia.

14. Contact

info@glonova.com